FAQ FOR USERS
U’GO Pros allows you to connect with Professionals in your area quickly. It’s free to use, supports local businesses, and can connect you with a vast number of services. Our pros are truly vetted, and everything is done through our app or website.
All accounts for professionals are vetted to ensure businesses are who they say they are, also the proper business licensing for the services they provide are in place to protect you the user.
Of course! You can request services from anywhere with mobile data access. You have a set default address in system that you can change when adding a project to use wherever you are.
You can change this in settings along with sign in pin.
You can not only add credits for big jobs, but you can also see all the jobs closed and completed in your account. This way you can go back and see all your expenses.
All services must be contracted and completed within the United States. Services are not supported in any U.S. territories.
We are constantly working to improve access for consumers. If a service you are looking for is not available, we would love to hear from you so that we can improve access to professionals in your area.
Yes. The service you request will come out of the payment method on file. It doesn't matter the location or for which individual. As long as you agree to the terms and the final price the project will be completed.
You can rush your request by utilizing the Instant request option. This will connect you with the first available professional qualified to address your needs.
Instant service connects you with the first available professional to address your needs. While receiving free quotes, you get to choose the pro to gets the job done
There is no additional charge for Instant Service.
The estimate that you accept will be the payment that is taken from the payment method on file. This amount will be held till final price is sent. Then you have to accept the final price which would then be adjusted accordingly.
There is no fee to request a quote. You can request as many quotes as you would like!
It is not customary to tip a service provider. However, if you find their work to be exceptional we would not discourage it. This would be done outside of our application.
As of now there are no annual fees.
You could cancel the project anytime. But once you accept an estimate and the funds are held then you will be charged a 5% cancellation fee.
Yes! As a commitment to accountability, both Professionals and users are able to rate their interactions with each other. This is to encourage both courteous behavior and quality of service.
Ratings are not only a way for users to gauge the quality of the professionals they work with, but continued bad ratings would then suspend the pro from our services. We are dedicated to keep the top professionals to complete your projects.
FAQ FOR THE PROS
U’GO Pros allows you to connect with local consumers quickly. Starting an account is free along with sending quotes. We receive a 15% processing fee of the jobs that you complete. We don't expect you to pay for a job that you do not get. And by signing up now we wave the annual subscription fee for life.
You can assign as many employees that you have. You could also reassign jobs two different employees if needed.
Notifications along with online settings are in your settings tab. At the top of the menu area is a little button put you online or offline. This is for the instant availability option.
In our system you can see all your past invoices along with current open projects.
You can select how far you are willing to provide services. This could be from 0 to 100 miles. This ultimately is dependent on how far you are willing to travel to benefit your company
This is changed as you edit your profile. In your profile you could change by adding or subtracting categories. You can do this in your settings tab.
Instant Service allows you to quickly connect with consumers who need your help fast!
No additional charge is applied to use Instant Service.
No this is not the case, because we know the some jobs have surprises or may not in fact be as involved as we thought. Therefore after the job is complete you type in the final cost. And the user would then have to accept this cost. The estimate reserves that money from the user's account. That then is adjusted according to the final cost.
No!! We are committed to keeping quotes free for professionals.
As of now there are no annual fees
Once you send an estimate the users account would be charged that amount. If the user cancels after the estimate is sent they will be charged a 5% cancellation fee. This is what it would cost to process this transaction. This would hopefully get here users from cancelling projects they already accepted.
Yes! We are committed to keeping both users and consumers accountable.
Your ratings are visible to any user considering your services as a professional. This is the reputation of your business. If you fall below a certain standard, you would then be suspended from our services until other documents are retrieved.
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