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• What are the benefits of using U’GO Pros?

U’GO Pros allows you to connect with Professionals in your area quickly. It’s free to use, supports local businesses, and can connect you with a vast number of services. Our pros are truly vetted, and everything is done through our app or website.

General Information

• How do I know that the Professional I choose is legitimate?

All accounts for professionals are vetted to ensure businesses are who they say they are, also the proper business licensing for the services they provide are in place to protect you the user.

• Can I request a service for a location I’m not currently at?

Of course! You can request services from anywhere with mobile data access. You have a set default address in system that you can change when adding a project to use wherever you are.

• How do I set up notifications?

You can change this in settings along with sign in pin.

• Is there a way to track my expenses on U’GO Pros?

You can not only add credits for big jobs, but you can also see all the jobs closed and completed in your account. This way you can go back and see all your expenses.

Locations

• Where can I use U’GO Pros?

All services must be contracted and completed within the United States. Services are not supported in any U.S. territories.

• What if I can’t find the service I need?

We are constantly working to improve access for consumers. If a service you are looking for is not available, we would love to hear from you so that we can improve access to professionals in your area.

Ordering a Service

• Can I order a service for someone else?

Yes. The service you request will come out of the payment method on file. It doesn't matter the location or for which individual. As long as you agree to the terms and the final price the project will be completed.

• How can I request rush or emergency service?

You can rush your request by utilizing the Instant request option. This will connect you with the first available professional qualified to address your needs.

Instant Service vs. Request a Quote

• What is the advantage of Instant Service?

Instant service connects you with the first available professional to address your needs. While receiving free quotes, you get to choose the pro to gets the job done

• Does Instant Service cost more?

There is no additional charge for Instant Service.

Prices

• Is the price that I’m quoted exactly what I’ll pay?

The estimate that you accept will be the payment that is taken from the payment method on file. This amount will be held till final price is sent. Then you have to accept the final price which would then be adjusted accordingly.

• Is there a fee to request a quote?

There is no fee to request a quote. You can request as many quotes as you would like!

• Am I expected to tip the service provider?

It is not customary to tip a service provider. However, if you find their work to be exceptional we would not discourage it. This would be done outside of our application.

• Is there a membership fee?

As of now there are no annual fees.

Cancellations

• How do cancellations work?

You could cancel the project anytime. But once you accept an estimate and the funds are held then you will be charged a 5% cancellation fee.

Rating Consumers & Service Providers

• Do Professionals actually rate their consumers?

Yes! As a commitment to accountability, both Professionals and users are able to rate their interactions with each other. This is to encourage both courteous behavior and quality of service.

• Why do service providers care about their ratings?

Ratings are not only a way for users to gauge the quality of the professionals they work with, but continued bad ratings would then suspend the pro from our services. We are dedicated to keep the top professionals to complete your projects.



U’GO Pros vs “The Other Guys“

• What are the benefits of using U’GO Pros?

U’GO Pros allows you to connect with local consumers quickly. Starting an account is free along with sending quotes. We receive a 15% processing fee of the jobs that you complete. We don't expect you to pay for a job that you do not get. And by signing up now we wave the annual subscription fee for life.

General Information

• How many of my employees can I make as active users on my Professional account?

You can assign as many employees that you have. You could also reassign jobs two different employees if needed.

• How do I set up notifications?

Notifications along with online settings are in your settings tab. At the top of the menu area is a little button put you online or offline. This is for the instant availability option.

• Is there a way to track my business use of U’GO Pros?

In our system you can see all your past invoices along with current open projects.

Locations

• Where can I use U’GO Pros?

You can select how far you are willing to provide services. This could be from 0 to 100 miles. This ultimately is dependent on how far you are willing to travel to benefit your company

• Can I change the range of my search for consumers?

This is changed as you edit your profile. In your profile you could change by adding or subtracting categories. You can do this in your settings tab.

Instant Service vs. Request a Quote

• What is the advantage of Instant Service?

Instant Service allows you to quickly connect with consumers who need your help fast!

• Does Instant Service cost more?

No additional charge is applied to use Instant Service.

Prices

• Is the price that I quoted exactly what I have to charge?

No this is not the case, because we know the some jobs have surprises or may not in fact be as involved as we thought. Therefore after the job is complete you type in the final cost. And the user would then have to accept this cost. The estimate reserves that money from the user's account. That then is adjusted according to the final cost.

• Is there a fee to send a quote?

No!! We are committed to keeping quotes free for professionals.

• Is there a membership fee?

As of now there are no annual fees

Cancellations

• How do cancellations work?

Once you send an estimate the users account would be charged that amount. If the user cancels after the estimate is sent they will be charged a 5% cancellation fee. This is what it would cost to process this transaction. This would hopefully get here users from cancelling projects they already accepted.

Rating Consumers & Service Providers

• Can I actually rate my consumers?

Yes! We are committed to keeping both users and consumers accountable.

• Why should I as a Professional care about my ratings?

Your ratings are visible to any user considering your services as a professional. This is the reputation of your business. If you fall below a certain standard, you would then be suspended from our services until other documents are retrieved.

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