Privacy Policy


U’GO Pros Inc. (“U’GO Pros”, the “Company”, “we”, “our”, or “us”) is committed to the privacy of activity and information on your account. By accepting our terms and conditions, you also accept this privacy policy, regardless of which platform you are using, or your location at the time you establish an account. U’GO Pros may update our privacy policy as necessary changes are required, but it is solely your responsibility to review these changes every time you use our services

What personal data we collect and process

Whenever you create an account, post a question, request or complete a job, or update your personal profile we record that information. This information may include: name, email, phone number, address, location, profile picture, payment method, type of job requested, or any questions or issues you may have had. Any information that is gathered by U’GO Pros is for the sole purpose of improving our services to you, our users.

In order to provide you the services, we may collect, store and process your personal information including but not limited to your account ID, name, gender, age, email address, phone number, postal address or any other required details. Further, we collect, non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address and your mobile device ID. We do not collect any personally identifiable information about you unless you voluntarily submit such information to us, by, for example, filling out a survey or registration form. The types of information that may be requested include your name, and your email address.

If you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers.

Image Upload

In order to provide you with better services and to prevent scams, you might be uploading images of scanned documents with U’GO Pros using our secure image upload. Depending on the image shared with U’GO Pros, various personal data may be collected, stored and processed by U’GO Pros, such as:

Name and last name, address, telephone number, e-mail address, academic title, place of work and its address, date and place of birth, gender, sex, nationality, country of residence, signature, passport number, social security number, driver’s license number, state or national ID card number, other ID card number, personal identification number, credit and debit card number, CVV, expiration date. Additionally, if you scanned a particular type of document (e.g. an ID card), such an image may include your face image, and other information from the scanned document.This content designate as private, will not be accessible to others users. This data is collected on the basis of your consent actively and expressly given to U’GO Pros before accessing the U’GO Pros web or mobile application.

When you create project and content you upload related to your project, whether from your own device or from a cloud-based hosting service, including any data, text, graphic, audio and audio-visual files, may include personally identifiable information. The content that you upload and designate as public, will be accessible to others.

How Do We Collect It?

We collect this information through the use of technologies such as 'cookies' and web beacons. The use of these helps us to better analyzing trends and common needs of users, authenticate accounts, remember user preferences, and generally understanding the online behaviors and interests of people like you. Remember, you have the right to choose whether or not to accept cookies from U’GO Pros. However, this is an important part of how our service works. It would be important to note that if you choose not to accept cookies, this could negatively affect functionality of our services.

Use of information

U’GO Pros collect your Information solely for the purpose of providing you the products or services that is connected with the function or activity of the U’GO Pros which includes but not limited to the following (“Purpose”):

  • To inform you about various products and services offered on our platform and provide customer support to You.
  • To address your queries and resolve your concerns pertaining to any product or service that You were looking for.
  • To send you survey and marketing communications or facilitate various programs and initiatives launched either by us or third parties which we believe may be of interest to you.
  • To facilitate your usage of the platform (what features you like, how you use them etc.) and improve our products or services, or any other content on the platform (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
  • To review platform performance, diagnose technical problems and do data analysis to make your experience better.
  • To protect the integrity of our platform.
  • To inform you about change in any term and condition of this Privacy Policy or Terms of Use of any platform of U’GO Pros.
  • To implement information security practices, to determine any security breaches, contaminant or computer virus, to investigate/prevent/take action against illegal activities and suspected fraud.
  • To keep you informed about news, events and ideas regarding your preferences and help you to improve your knowledge and skills about the preferred content.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features offered through our Platform.
  • To contact you about our own and third-party products and services that may be of interest to you. 
  • To produce and share aggregate insights and statistics that do not identify you.
  • To enable us independently or in association with third parties to show you tailored ads that are relevant to you.
  • To enable us to display advertisements to our advertisers'/service providers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
  • To help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people who use their services and how people interact with their websites, apps and services.
  • To help diagnose problems with our server, and to administer our web site and mobile application.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.
  • Ugo Pros use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.


You can request to delete your Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing.

If you wish to submit a data rights request to access, correct, delete, export, rectify, update, or ask questions about your personal data, you may do so via our Contact Us page or email


Your information will not be shared or disseminated for Pros marketing or research purposes. There are only a few reasons why your information would ever be shared with anyone other than U’GO Pros. For instance:

  • Legal Requirements:

    We may disclose your information when required by law so as to: (a) comply with subpoenas, court orders, or other legal instruments; (b) establish or exercise our legal rights including enforcing and administering agreements between users and service providers; or (c)defend U’GO Pros against official legal claims made against the company.

  • Personal Consent:

    If you provide explicit consent to share your information with another party for any reason of your choosing, we would be happy to oblige that request in a timely manner. You may authorize this consent for a single instance or indefinitely as you so choose, and can retract that given consent at any time.

  • Suspicion of Illegal Activity:

    If at any time the Company determines that there is evidence inherent in your account information that strongly suggests the existence of some illegal activity, U’GO Pros, in its sole discretion, will exercise its right to deliver such information to the appropriate authorities.

  • Organizational Changes:

    If at any time the ownership of the company changes in any way (such as a sale, acquisition, merger, or partnership), the information of users may be among the assets transferred.